How it works

We have two ways of ordering, either online or through one of our 9 showrooms. Ordering online gives you clear pricing through out and lets you browse at your leisure. All we ask is for you to measure your space and input those measurements into our easy to use design your own wardrobe tool. During this process you’ll be able to customise your wardrobe to your exact specification and colour.

If like many of our customer’s you prefer to view our wardrobes first-hand and in person we have 9 showrooms up and down the country where you’ll be able to see a wide range of our products, from sliding wardrobe doors and interior storage to bedroom furniture. You'll also be able to view our wide range of colours and finishes available.

In addition to our showroom locations we also have Local Experts. Although these branches don’t have physical displays of our Spaceslide products, we are able to offer in store consultation across many Optiplan Kitchen showrooms including Knaphill, Camberley, Reading and Wokingham.

 

We provide a 14-day ‘cooling-off’ period for made to measure orders, during which time you can contact us on 0800 9803499 or email us on support@spaceslide.co.uk to cancel your order. Once the cooling-off period has passed, cancellations are no longer possible as we will begin creating your custom made item/s immediately.

Returns and refunds for made to measure products Please make sure your measurements are correct and accurate and take account of any variations in the angle of, or scopes in, the wall or ceilings. We will not accept any liability for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you. For unusual spaces or in old properties we would recommend our Installation Services are used.

We cannot accept the return of made-to-measure products if the reason for the return is because you provided us with incorrect measurements or have changed your mind. However, this will not affect your legal rights as a consumer in relation to made-to-measure Products that are faulty or not as described. Advice about your legal rights is available at your local Citizen's Advice Bureau or Trading Standards office.

Returns and refunds for installation services Provided you have not made a request for us to do so, we will not provide Installation Services until the end of the cancellation period and we will not make refunds in respect of the Installation Services because you have changed your mind or decide for any reason you do not want the Installation Services to be carried out.

In the unlikely event that there is any defect with the Installation Services please contact us and tell us as soon as reasonably possible and free of charge we will use every effort to repair or fix the defect as soon as reasonably practicable and, in any event, within the 10 year extended guarantee period.

Nothing in this Condition will affect your legal rights as a consumer if the Installation Services that are faulty or not as described. Advice about your legal rights is available at your local Citizen's Advice Bureau or Trading Standards office.

Returns and refunds for standard products only You have a legal right to cancel a Contract during the period set out below. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.

Your deadline for cancelling the Contract depends on what you have ordered and how it is delivered, as seen below and also relates to the 14 day cool off period.

Your Contract End of the cancellation period - Your Contract is for a single product (which is not delivered in instalments on separate days). The end date is the end of 14 days after the day on which you receive the product.

Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.

Your Contract is for either of the following:

• One product which is delivered in instalments on separate days.
• Multiple products which are delivered on separate days. The end date is 14 days after the day on which you receive the last instalment of the product or the last of the separate Products ordered.
Example:  if we provide you with a Dispatch Confirmation on 1 January and you receive the first instalment of your product or the first of your separate products on 10 January and the last instalment or last separate product on 15 January you may cancel in respect of all instalments and any or all of the separate products at any time between 1 January and the end of the day on 29 January.

We understand the benefit of being able to view our wardrobes first-hand and in person. We have branches in:
Lichfield
Hemel Hempstead
Hale
Farnham
Basingstoke
Swindon
Sheffield
Windlesham
Marlow 

In our wardrobe showrooms, you’ll be able to see a wide range of our products, from sliding wardrobe doors and interior storage to bedroom furniture. You'll also be able to view our wide range of colours and finishes available.

In addition to our showroom locations we also have Local Experts. Although these branches don’t have physical displays of our Spaceslide products, we are able to offer in store consultation across many Optiplan Kitchen showrooms including Knaphill, Camberley, Reading and Wokingham.

We currently deliver across the UK, Northern Ireland and the Republic of Ireland at a cost of £54 (£96 to Northern Ireland and the Republic of Ireland). We regularly run free delivery promotions, please check our offers page for more information. Unfortunately, we cannot deliver to certain postcodes due to unique access restrictions, these postcodes can be found below. 

A reduced delivery charge of £30 is applied to our Glass doors and Bedroom furniture (unless more than one item is ordered, in which case normal delivery charges will be applied).

We aim to deliver within 21 days and will be in contact with you within the first week to inform you of the available delivery date. Deliveries are made Monday-Friday. Our Home Delivery Service (HDS) will often be in contact with you initially by text message, so please ensure you provide a mobile number where possible when placing your order.

Delivery lead-times will increase if purchases are made using Hitachi Personal Finance. Lead-times will increase by a further 14 days due to the ‘cooling off’ period applying to finance applications.

Wherever possible, we conduct a two-man delivery, putting the items in a room of your choosing. It is the customer’s responsibility to ensure that the access to the room is suitable for the items ordered.

If you have any special delivery requirements, please let us know once you’ve placed your order by calling 0800 980 3499 with your order number (the order number will be supplied in the order acknowledgement email).

We ask all our customers to inspect their delivery carefully on arrival as we are unable to accept claims for breakages, scratches or damage more than 72 hours after delivery. The driver will be happy to wait while you check your items and you must sign to say they are satisfactory and fit for purpose.

If you intend to use subcontractors for installation we strongly recommend you do not commit to them until the complete delivery has been made. This will avoid any costs associated with unavoidable delays. Spaceslide are not liable for financial loss caused by unforeseen delays in delivery.

If you have any other questions regarding delivery then please feel free to get in touch by contacting us via the website, 0800 980 3499 or email info@spaceslide.co.uk

For further information see our Terms and conditions

The following postcodes are excluded from our usual delivery service. Please contact us for further information, if you live in one of these areas for alternative delivery arrangements.

HS,1-7 
IM,1-9 
IV,40,49,54
KA,20,27,28
KW,15-17 
PA,40-80
PH,41-44
PO,30-39
ZE,1,2,3