Home delivery within mainland England, Scotland and Wales is charged at £78. Additional charges may apply to locations such as the Isle of Wight, Isle of Man, Ireland, and the Channel Isles. Delivery charges will be clearly shown at checkout but are typically charged at £120 outside of mainland England, Wales and Scotland. We regularly run discounted delivery promotions; please check our offers page for more information.
A reduced (mainland only) delivery charge of £48 is applied to our glass doors, bedroom furniture, desks, and smaller sized items (unless more than one item is ordered, in which case normal delivery charges will be applied).
Unfortunately, we cannot deliver to certain postcodes due to unique access restrictions. These postcodes can be found below.
We aim to deliver within 21 days and will be in contact with you within the first week to inform you of the available delivery date. Deliveries are made Monday - Friday. Our home delivery providers will often be in contact with you initially by text message, so please ensure you provide a mobile number where possible when placing your order.
Wherever possible, we conduct a two-man delivery, putting the items in a room of your choosing. It is the customer’s responsibility to ensure that the access to the room is suitable for the items ordered.
If you have any special delivery requirements, please let us know once you’ve placed your order by calling 0800 980 3499 with your order number (the order number will be supplied in the order acknowledgement email).
We ask all our customers to inspect their delivery carefully on arrival and notify us as soon as possible, but no later than within 72 hours of delivery, if there has been any damage in transit. The driver will be happy to wait while you check your items. Please do not sign to say you have checked the products until you have adequately done so. Unfortunately, we are unable to accept claims for breakages, scratches, or damage to any products that you have accepted and signed for on delivery that were not notified to us within 72 hours of delivery.
If you intend using subcontractors for installation we recommend you do not commit to them until the delivery has been made, this will avoid any danger of you being financially liable for downtime due to unavoidable delays. For further information see our terms and conditions.
If you have any other questions regarding delivery, then please get in touch by contacting us via the website, 0800 980 3499 or email [email protected]
The following postcodes are excluded from our usual delivery service. Please contact us for further information, if you live in one of these areas to discuss alternative delivery arrangements.
HS1-7 / IV40,49,54 / KA20,27,28 / KW15-17 / PA40-80 / PH41-44 / ZE1,2,3
We want to make sure every home and customer is happy with what they get, as well as the journey they take. Read some of our most recent reviews from happy customers.
