FREQUENTLY ASKED QUESTIONS

All our doors are made to measure, so they’ll fit your space perfectly. For sliding doors, we use the full height and width of the opening where you plan to install them.

Our doors can be made up to 2,490mm high and 5,000mm wide. If you’re choosing from our Classic range, the maximum width is slightly smaller at 4,555mm.

We can create a dropdown with our colour-matched liners and end panels to help finish the look of your wardrobes. Speak to your local showroom team for more information on how to achieve the perfect look.

Yes, colour-matched track sets are included and cut to size for your made-to-measure sliding doors.

As deep as you want them to be! We provide the doors and track sets for your wardrobe at the size you need, so you can fit them in whatever space you need to.

Yes, we have two different storage systems: Classic and Premier. Classic includes our range of tower units, with a choice of 2 drawer, 3 drawer and 5 shelf options in three different widths.

Speak to one of our designers about upgrading these units to include lighting. Pair with our shelf and hanger system, available in all our wood finishes, including our more premium options along with a premium matt black hanger bar.

All our shelf and hanger units can be cut to any size to suit the wardrobe opening. 

Premier interiors are our storage system kits that can be tailored to your requirements, allowing you to choose the kit that best suits your space. Choose between anodised silver finish, premium black or our various wood finishes. 

While the stanchions aren’t designed to fit onto an angles surface, you can use the floor-to-wall system to fix your storage to the wall below a sloping ceiling.

The stanchions are high-grade aluminium, which is anodised satin silver. The metal accessories are either aluminium or die-cast zinc, while the drawer units are made of FSC® (TT-COC-007874) certified MFC (melamine faced chipboard).

The hanger bar will take up to 60kg of weight, offering plenty of strength to hang your clothes. The MFC shelving will take up to 30kg, equivalent to the weight of a 26" TV. 

A liner is a piece of MFC (melamine-faced chipboard) that acts as a floor plate for the bottom track, as well as a wall liner where the sliding doors will meet the wall. 

Sliding doors need a level surface, so we use liners to correct any uneven walls or ceilings, so your wardrobes are installed on a neutral, even surface.

The liners we use will match your choice of sliding door frame. 

Our liners are 100mm wide, 18mm thick and approximately 2,500mm long. They are not compulsory, and you can delete them from your order if you don’t need them, however, we’d always recommend using a liner to make the installation easier.  

Our track sets range from 84-100mm (back to front) at their largest, with the bottom track being slightly smaller to ensure the doors fit securely without detracting from the overall aesthetic.

Our Design Your Own tool allows you to play around with colour configurations and styles. If you would like some advice on fashionable colour choices or combinations, our team of design experts would be happy to help. You can use WhatsApp or call 0800 980 3499.

Yes they are. By using our Design Your Own tool, you can calculate the cost of the combinations. 

Yes, we have four showrooms across the UK, with each door range on display, and a variety of finishes. Find your nearest showroom.

You can be as creative as you like with colourways and designs, but all of your doors must be within the same range.

Yes, you can mix and match from multiple colours and finishes to create hundreds of different combinations, giving you plenty of choice to suit your style. 

All bedroom furniture colours are matched to the Premium Mini, Premium Midi and Deluxe Shaker door ranges for a coordinated look.

Absolutely. All glass and mirrors are safety backed to BS 6206 part B. Our products go through extensive testing by FIRA. 

The warranty covers all moving parts of your sliding doors and room dividers. Here’s more information on the product warranty. 

Yes, it carries a two-year guarantee, on top of the standard 10-year warranty we offer on sliding door moving parts.

If your wardrobe is installed on carpet or in a new-build home, you may notice small changes over time, where the carpet and underlay can compress under the wardrobe’s weight, or because floors in new-builds naturally settle.

In some cases, this can affect how the soft-close mechanism works, with it not operating as smoothly as before. The good news is that it’s easy to fix! The soft-close pin can be adjusted in just a few simple steps.

We’ve put together a helpful video and step-by-step guide for if this happens.
                
Our 10-year warranty covers repairs or replacement if the soft-close mechanism itself develops a fault. However, it does not cover issues caused by natural settling or installation on carpet. 

No, our doors are easy to install. You’ll need a drill to affix the tracks to the ceiling, and then a spirit level, tape measure and pozi drive screwdriver, as well as possibly a hacksaw if you need to cut the stanchions or shelves down to size. We’d always recommend at least two able-bodied people to carry the doors and install them. Be sure to watch our helpful installation videos.

Yes, we can arrange a full design and installation service for you. Contact us for further information.

We recommend completing installation before you make the finishing touches to your decoration, like the final coat of paint or laying new carpet. 

During installation there can occasionally be minor scuffs as furniture and components are positioned, so leaving the finishing touches until afterwards means you’re guaranteed a perfect result.

Flooring can also affect the fit of your furniture. For example, newly fitted carpet can slightly change the height and dimensions of an opening. To keep your measurements accurate, it’s best to either install flooring before you take the measurements for your wardrobe, or wait until after installation and have it fitted around the finished product.

For supply-only purchases, we aim to deliver within 21 days of you placing your order, depending on product specification. Our delivery partner Kinetic Logistics will contact you to arrange a time slot closer to the delivery date. On delivery, they will take your products to the room of your choosing, so please make sure access is clear. More information can be found on our delivery page.

At the time of delivery, the driver will cut some of the packaging to reveal the corners of your products, so you can confirm if you’re happy with what’s been sent, and you’ll be asked to sign to confirm delivery.

Following this, you’ll have 72 hours to notify us of any damage in transit, so we ask that you fully inspect your products as soon as possible after taking delivery of them. Should this happen, we will be happy to replace the affected items.
Unfortunately, we cannot accept claims for breakages, scratches or damage to any products after 72 hours have passed.

Our virtual installation involves a video call, either with FaceTime or Skype, with our dedicated team talking you through the steps of measuring up. This can also be done with an exchange of photos if needed. The team will confirm that your measurements are accurate, and that nothing is obstructing the space where the wardrobe will be fitted.

Following this, the installation team will advise when your delivery and installation will take place.

If you have any questions, please contact us. 

Wall-to-wall means your wardrobe doors will be fitted in an existing alcove between two walls. 

If you don’t have an alcove, you can create one by using end panels. You can do this from an existing wall to an end panel (wall-to-end panel), or use two end panels to create your wardrobe space (end-panel-to-end panel). More information can be found in our Installation Guides.

A liner is a piece of MFC (melamine-faced chipboard) that acts as a floor plate for the bottom track, as well as a wall liner where the sliding doors will meet the wall. 

Sliding doors need a level surface, so we use liners to correct any uneven walls or ceilings, so your wardrobes are installed on a neutral, even surface.

The liners we use will match your choice of sliding door frame. 

Our liners are 100mm wide, 18mm thick and approximately 2,500mm long. They are not compulsory, and you can delete them from your order if you don’t need them, however, we’d always recommend using a liner to make the installation easier. 

If your order value qualifies for finance, simply select the finance option on the checkout page and follow the instructions on screen. There is a 10% minimum deposit to be paid immediately which will be processed by Opayo (our secure card payment partner).

Your monthly repayments will begin one month after your purchase has been delivered (or installed if Spaceslide are carrying out the installation)

No. There are no arrangement fees or hidden extras if the agreement is settled within 12 months.

You’re eligible to apply if you:

• Are 18 or over

• Live in the UK or Jersey and have done so for at least 3 years

• Are employed, self-employed, a homemaker, retired with a pension, a working student, or receiving a disability benefit

• Have a debit/credit card in your name, registered to your address

• Have a UK bank or building society current account

• Have an email address for application updates

Once your application is approved, you’ll be able to review and sign your credit agreement straightaway. 

If you’re given the option to sign electronically, your agreement will appear on screen as a PDF. Please read it carefully before ticking the required boxes and agreeing to the terms. Once completed, we’ll be automatically notified, and there’s nothing more you need to do.

In some cases, you may be asked to print and return your agreement. If so, print the document, read it thoroughly, and sign it following the instructions provided in the covering letter. You’ll then need to post it to the address shown.

Please note that your order won’t be processed until your signed agreement has been received by the lender. Once this is complete, production of your order will begin.

Your finance order will be subject to a credit score, which will be carried out by the lender.

What is credit scoring?

Credit scoring is a way for lenders to assess how suitable an application is for finance. When you apply, points are given based on the information you provide (e.g. your age, income, and occupation), along with details from credit reference agencies.

This helps lenders make consistent, fair decisions for every applicant. Credit scoring does not take into account factors like sex, race, religion or disability.

Why might my application be declined?

As well as credit scoring, lenders also consider things like your identity, the accuracy of your application, your current financial commitments, and information held by credit reference agencies.

If your application is declined, lenders aren’t able to give a specific reason. However, it’s usually due to one or more of the following:

•    Your credit score (this can vary between lenders)
•    Information held by credit reference agencies
•    Having a high level of existing financial commitments
•    Being under 18
•    Your payment history with other lenders

Some of the information comes from public records, e.g. the electoral roll, County Court Judgements, and bankruptcies. Lenders may also share details about any accounts you hold with them, including payment history and current balances.

A record is also made each time you apply for credit and a credit check is carried out. This shows that a search took place, but doesn’t include the outcome of your application.

You should send a cheque for £2.00 made payable to the relevant company, together with details of all addresses at which you have lived over the last 6 years:

• Consumer Help Desk Experian Limited PO Box 8000 Nottingham NG1 5GX
• Equifax Ltd., Credit File Advice Centre. PO Box 1140. Bradford, BD1 5US 
• Consumer Services, Callcredit Limited, PO Box 491, LEEDS, LS3 1WZ

The above listed agencies will provide details of information relating to these addresses. If you believe that the information is incorrect, you can ask the agency to correct it.

Yes. We know that circumstances change and just because a panel of lenders have refused a previous application, it does not mean they’ll automatically turn down a further request. 

We do suggest, however, that you wait at least 6 months between applications.

Should your application be unsuccessful, Spaceslide will contact you to arrange alternative payment methods or refund your deposit.

To safeguard against fraudulent applications, we're able only to deliver goods to the home address of the applicant.

Spread the cost with our interest free finance available online.

Our simple finance option allows you to spread the cost of your purchase over 12 months.

All you need to do is:

1. Spend a minimum £1,500

2. Place a minimum 10% deposit

3. You will be redirected to fill out a finance application
 
The table below shows you monthly repayments based on total order values for illustration purposes.

Credit is subject to age, status and affordability. Terms & Conditions Apply. Home Decor GB Ltd FRN: [662610] Home Decor GB Ltd, Innovation Way, Woodhouse Mill, Sheffield, S13 9AD trading as Spaceslide is a credit broker, not the lender and is authorised and regulated by the Financial Conduct Authority. Credit is provided by a panel of lenders. Authorised and Regulated by the Financial Conduct Authority.