Installation defects (this only applies to systems installed by Spaceslide) are covered
for 2 years, providing the wardrobe has been subjected to normal use during this
period with the following exclusions:

• Issues caused by natural or excessive wear during normal use,
  
  

• Issues caused by improper handling, misuse, abuse or neglect on the part of the
  buyer or third party after sale,
  
  

• Use in contravention of the instructions, or where the product has been the
  subject of unauthorised modifications or alterations,
  
  

• Where the product has been the subject of commercial use,
  
  

• Scratched or broken glass,
  
  

• Post-installation adjustment due to floor settlement,
  
  

• Overloading of shelves and interiors beyond the permissible upper weight limits,
  
  

• Impact from foreign objects,
  
  

• Damage caused by exposure to moisture/humidity or extreme dryness,
  
  

• Changes in surface finishes due to over exposure to light,
  
  

• Accidental damage or staining from incorrect cleaning methods or products,
  
  

• Issues caused by improper adjustment and failure to follow the manufacturer's
  instructions,
  
  

• Failure to carry out the recommended instructions for decorating, sealing,
  adjustment or any other Installer’s advice given that may impair product
  performance and will invalidate the guarantee,
  
  

• Failure to clean running gear and tracks in line with manufacturer’s instructions.
  
  

Warranty does not cover consequential or incidental damages.

Please be aware that any damage must be notified in writing at the time of installation.

Installation Warranty begins upon sign off by consumer after complete and
satisfactory installation.

Procedure with dealing with Installation Warranty issues

Compliance with the following is very helpful to ensure the quickest possible
assistance in the case of an Installation Warranty claim.

To make a claim under your warranty you must contact our Customer Support
team at [email protected] or 0800 9803499 as soon as possible.

Detailed below is the information we will require to process your claim:

• Date product was installed,
  
  

• Type of product installed,
  
  

• Detailed documentation/description of the defect(s), including the
  actual/presumed cause,
  
  

• At least 3 photos of the damaged/defective item, taken from different
  perspectives, along with a video if possible if it is an issue with moving parts, 
  
  

• A close-up of the defect from a distance of about 70cm using a reference
  object, such as a coin.
  
  

Following the filing of a claim, Spaceslide will investigate the claim and if we believe
there is a defect or fault covered by the Installation Warranty, we will decide on the
best course of action.

On receipt of the photo and/or video evidence we may request that you consult our
comprehensive self-help guides on how to rectify the issue for items that are
excluded from the Installation Warranty. Our Customer Support agents can guide
you through this process.

If that doesn't resolve the issue then we may require a visit by an Installer with 
material to repair or replace the defective item. Installation dates will be agreed
by both parties for all installation or remedial works. We will schedule an AM or
PM slot for attendance and we will require two contact telephone numbers.

Please be aware that should we conduct a customer care visit to your property
to inspect the issue and it is deemed that our product or installation services are
not at fault then there may be a call out charge of £100 applied.

If you do not allow Home Decor GB Ltd Installer/representative to review the item
which is subject to the warranty claim you will invalidate the warranty in respect
of that claim.

Any repaired or replacement parts shall be guaranteed on the terms of this warranty
for the unexpired portion of the warranty period only.

This warranty is non-transferrable and is personal to the original purchaser/
home-owner as shown on the invoice.

Nothing in this Condition will affect your legal rights as a consumer if the Installation
Services that are faulty or not as described. Advice about your legal rights is
available at your local Citizen's Advice Bureau or Trading Standards office.

Any loss suffered by the purchaser as a result of not being able to use the 
product will not be covered.